Hi all, a quick write up you may want to use on your testimonial page, or not.
I bought a remote control electric garage door off autoroll after a lot of researching and after some feedback from a friend of a friend. My garage door is not a standard size, the autoroll website made it so easy to give the exact dimensions they required to bespoke make my door, it gives step by step instructions on everything that makes ordering the door simple and easy. I completed the online form and the very next day I received a phonecall to verify one point and all was good.
The door arrived within 5 working days and was delivered by Autorolls own vehicle and driver, far better than it being thrown around by courier companies. The driver was very helpful, helping me carry the door and accessories into my garage and throwing a few bits of fitting advice my way.
The door is approx. 12 feet by 7 feet, so I enlisted the help of a friend to fit the door. Neither of us are garage door fitters, but we both have a modicum of common sense and DIY skills. We had the door up and fixed within two hours, that is how easy they are to fit. I was a bit concerned as I have never fit one of these before, but it really is simple. Take your time, use a spirit level and double check before drilling.
The motor is easy to wire up and goes straight into a standard domestic 13 amp socket, adjust the stop points during opening and closing and away you go, job done.
As well as being really pleased with the product, I must mention the superb service and help I received from Autoroll. I had ordered 3 remotes, but only two turned up. I phoned Autoroll and the missing remote was soon dispatched. When it arrived I could not work out how to programme it, a quick call and the guys up there had it put it in simple terms so that even a techno luddite like could work it out.
Thanks to all concerned up there for the product and the great service.
To all staff involved with my garage door (apologies as I have no names)
I wish to thank all of those involved with my new garage door. From the moment I contacted yourselves to get a quote, to negotiating a deal for supplying my new premium roller door, to your extremely friendly delivery driver for keeping me informed on time slot and finally your technicians for a bit of help with a couple of niggles when I was fitting it.
Your staff are a credit to you and your product quality is 2nd to none.
Keep up the excellent level of customer care you have and I don't see why anybody would go anywhere else for their garage doors.
Thank you so much,
I'd like to give some feedback about my recent experience of the Washington (Tyne & Wear) branch of this business which could potentially be used as online feedback to help other customers like myself:
My experience of the Washington AutoRoll was fantastic! As a young woman who lives alone I'm always incredibly anxious about engaging with any new home maintenance businesses as there's always the fear I will be over charged for work or work is carried out on my home that is not needed.
On the phone they gave me a quote for a full garage door and during the assessment at my home John the friendly engineer told me I only needed a new curtain and motor and this saved wasting money unnecessarily. My car was trapped in the garage and Simon from AutoRoll made every effort to get my door fixed quickly and arranged it for over the weekend. I'd encourage other women (or men!) in my position to use this company as I felt completely safe in their hands and I'm so delighted with my new garage door.
Many thanks to AutoRoll Washington
To whom it may concern,
I should like to express my sincere gratitude to all the staff at AutoRoll UK for exceptional service in the supply of my new garage door. From the first email exchange to the moment of delivery your service has been second to none. I should like to make a special thankyou to Stu Kershaw who assisted me in getting the measurements right prior to purchase and to Paul the delivery driver who went beyond what was expected in helping unload and carry the door for me despite being gone 7pm when he arrived. Both were extremely polite and helpful at all times.
The product supplied matched the service. It was well packaged, with good instructions, easy to install and aesthetically pleasing now it is fitted.
You should all be extremely proud of yourselves and I look forward to dealing with you again in the future.
Just wanted to thank you for the service on supplying my new garage door. It arrived safe and sound. Well packaged and your driver was a star! The door went up well enough. Instructions were good and the video on your website was very helpful.
I was concerned a little about the runout on the doorway (20mm) but we cut one of the runners down to suit and it all levelled out perfectly. The door seal takes up the difference very well.
The quality and finish is top notch. Easily as good as doors I’ve looked at costing twice as much.
All in all, I’m very happy and will have no hesitation in recommending you to anyone who asks. Thanks!!
Subject: Delighted with new door - thanks
It was a pleasure dealing with your company. Stu on the phone, the delivery driver and the door itself couldn't be better.
Thanks, Daniel Wharton, Chesterfield
Thank you for your excellent service. I was broken into and needed a door very quickly. Autoroll manufactured and delivered my new door within a couple of days. The door was a lot easier to fit than we had expected and my husband and neighbour managed to install it in 3 hours. It looks super and is a lot more secure than my previous door.
Mrs. Wilson, Leeds
You were recommended to me by a friend and I have to admit that I am not disappointed. I commend you on a first class service. I have to say a special thank you to your technical department who talked me through the installation, as I am pretty much a novice with DIY.
-Mr. Winters, Devon
I would like to express my thanks but also my delight at my new ‘ Autoroll ‘ garage door. The way that I was dealt with as a customer was excellent and the two men who came to install it were so very kind, showing me all of the details etc.
I can honestly say is had changed my life as after an accident last year, when I broke my spine, I’ve had such difficulties with the old door.
Thank you all so much for your kindness and professionalism throughout.
-Mrs Delvin, Richmond
I would just like to say that I am delighted with my new Autotherm garage door. I found that the office staff who I have dealt with have been very helpful and have taken the time to explain about the different doors and advise me which would be best. My son fitted the door and it looks wonderful! Life is much easier now – not having to get out of the car to open the garage door. I’m very pleased with my purchase and will pass your number onto my friends.
Mrs. Gibson, Kent
I really must put pen to paper and say thank you, for a job well done. Also, to say the workmen were no bother at all and they left no mess behind (a big thanks!). We are very pleased with our new garage door. The colour is excellent. Well done!
So once again – thank you.
Mr & Mrs Lane, Sunderland